Axcient x360Recover just works
BCDR. Virtual office. Auto verify. We use all of the above for direct2cloud and local appliance sync to Cloud vault. Self managed and easy …
Overview
What is Axcient x360Recover?
Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into…
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Popular Features
- Flexible deployment (35)8.989%
- Snapshots (35)8.787%
- Instant recovery (35)8.181%
- Management dashboard (35)7.979%
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What is Axcient x360Recover?
Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console…
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What is Axcient x360Recover?
Axcient
x360Recover is a business
continuity and disaster recovery (BCDR) solution for MSPs and the SMBs they
serve. x360Recover protects data from cyberthreats like ransomware or risks like
accidental deletion, boasting a solution that is simple to deploy and manage. Delivered as a direct-to-cloud or
appliance-based deployment, x360Recover is designed to cover all modern backup and
recovery use cases—including appliance, server, and cloud-to-cloud—with a
solution built on Axcient's proprietary Chain-Free backup technology and including
features like AirGap, AutoVerify, Virtual Office, Local Cache, and PSA/RMM integration. By
eliminating the pains and inefficiencies of chain management, Axcient aims to simplify management and can include flat-fee pooled data storage and secure long-term retention by default. Backup
integrity is automatically verified, and one or more systems can be virtualized
almost instantly. The vendor states x360Recover delivers an RPO of 15-minutes and an RTO of less
than 1-hour.
Axcient x360Recover Features
- Supported: AirGap
- Supported: AutoVerify
- Supported: Local Cache
- Supported: Virtual Office
- Supported: Flat-fee Pooled Data Storage and Secure Long-term Retention
Axcient x360Recover Integrations
Axcient x360Recover Competitors
Axcient x360Recover Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console and create a virtual private cloud called a Virtual Office. The Virtual Office ensures security, privacy and reliability for every organization needing to run one or more failover virtual machines in the Axcient Cloud. The Virtual Office is an on-demand replica in the Axcient Cloud of the protected on-premises environment. There are several options for accessing VMs running in a Virtual Office, including remote desktop and VPN. A Virtual Office can be stood up either manually or by utilizing Axcient’s built-in automation and orchestration features in the web Remote Management Console.
Datto Cloud Continuity, Datto File Protection, and Datto SIRIS are common alternatives for Axcient x360Recover.
Reviewers rate Flexible deployment highest, with a score of 8.9.
The most common users of Axcient x360Recover are from Small Businesses (1-50 employees).
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- Business Problems Solved
- Recommendations
Axcient x360Recover has been widely used by organizations and managed services providers, or MSPs, for various backup and disaster recovery purposes. Users have deployed Axcient appliances to their clients, offering file retention and easy restoration, ensuring data is backed up and safe from threats. MSPs rely on Axcient x360Recover to provide backup and disaster recovery solutions, safeguarding clients from Ransomware viruses and enabling virtualizations during server downtime. The software also supports clients' continuity with cloud backups, offering multiple backup and replication options while shortening the mean time to recovery. Users praise Axcient x360Recover for its commitment to product improvement over the years, continually adding new features.
The ease of installation and recovery process of Axcient x360Recover is highly appreciated by users, along with the helpfulness of the support team. Users have found the software invaluable in systems failures, allowing for rapid virtual instances of failed systems. Additionally, Axcient x360Recover is utilized for backup, disaster recovery, continuity, and security goals. The software has shown significant improvements in offsite speed and reliability since version 5.0, enabling users to successfully perform full and virtualization recoveries. Overall, Axcient x360Recover is used by companies, managed IT clients, and MSPs for a range of backup and disaster recovery needs, providing peace of mind and efficient data protection.
Based on user reviews, it is commonly recommended to prioritize the minimum requirements when using local appliances with Axcient x360Recover. It is also advised to explore other similar products and consult with companies that have firsthand experience before making a decision. Taking advantage of the trial period offered by Axcient x360Recover and replibit is suggested for assessing their strengths. Users recommend seeking additional technical support training and exploring the various ways x360Recover can help achieve backup goals. They also advise evaluating the specific system being backed up before selecting Axcient x360Recover and fostering a strong relationship with the vendor for reliable support during any issues. Opting to have the local appliance onsite for recoveries rather than solely relying on direct cloud backup is considered an ideal setup. Users suggest utilizing the one-on-one training sessions to gain comprehensive understanding of the system. Additionally, running a trial to test Axcient x360Recover is recommended, and if consistent space issues arise, considering hardware upgrades might be necessary. Users advise ensuring that security standards are met before finalizing a decision about Axcient x360Recover. Furthermore, replibit is highly regarded for its easy access and dependable backup solutions, with users considering it as the leading backup software that has saved them on multiple occasions. The backup and recovery dashboard in replibit is particularly praised for its ability to quickly identify any issues. Lastly, eFolder is acknowledged as a commendable system that offers good value for money, especially for compliance with data regulations.
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(1-25 of 33)Companies can't remove reviews or game the system. Here's why
March 08, 2024
You Can Rely On Axcient x360Recover!
After Datto was acquired by Kaseya, we were seeking an alternate solution. We landed on Axcient x360Recover on word of mouth from other MSPs and were pleasantly surprised. The product does what it says on the tin, is truly secure (we choose our own encryption keys), and provides critical uptime for our clients in the event of an emergency. We are also very happy that our data is stored just a few hours away in Kelowna (we are a Vancouver-based IT provider working with clients in the legal + healthcare spaces and storing our clients' data in Canada is important). Overall, we are also pleased that Axcient x360Recover takes customer feedback seriously and allows us to suggest improvements right from the partner portal. Besides that, the software just works. We recommend Axcient x360Recover.
- Business Continuity
- Ease of use
- Reliable
- We'd like to see the Microsoft 365 product on Canadian soil. The team has acknowledged this and it's been moved to the pipeline.
March 08, 2024
Axcient x360 is a dependable and easy to use service
We currently use x360Recover to back up our clients workstations and servers directly to the cloud.
This type of backup helps us recover any lost documents, or recover the entire machine if corruption occurs or the hardware fails.
Downtime is very minimal and the cloud GUI is incredibly easy to use.
This type of backup helps us recover any lost documents, or recover the entire machine if corruption occurs or the hardware fails.
Downtime is very minimal and the cloud GUI is incredibly easy to use.
- Backup scheduling
- Installation
- Online Management
- Onboarding
- Technical Support response
- Additional options for the scheduling
- Local cache settings
- Default retention settings
March 03, 2023
User Axcient x360Recover to sleep well at night
We needed a cost-effective solution that provided adequate system backups and required little time to manage. Axcient x360Recover fit our needs perfectly, and their support has always been above-par. We use Axcient x360Recover to back up our internal servers. We also deploy Axcient x360Recover within our client's networks. The direct-to-cloud service works great for clients that need data protection but not onsite virtualization. \Axcient x360Recover performs regular image-based local backups and replicate to the cloud while providing virtualization capabilities in case of server failure.
- Backup status reports are well designed and require little management time
- Knowledgeable and personable support staff when you need
- Multi-tenant cloud-based backup management
- Appliance leasing at affordable monthly cost
- Local drive cache when you need quick data restoration without an on-site virtualization appliance
- Client-side backup agent lacks GUI-based configuration
- Licensing portal is a bit non-intuitive
- Appliance repurposing could be simpler
February 28, 2023
Solid Reliable product.
Score 9 out of 10
Vetted Review
Verified User
We deploy this via HAAS/SAAS based on our client's contract. We deploy combination our own appliances and D2C. We use Axcient for BCDR, File and image based recovery. We also use the appliances capabilities to move data and servers around during project execution. Our NOC team monitors and maintains the backup integrity and participates in large scale recoveries.
- Recovery, the wide variety on how we can recover has been very helpful
- Ease of access via the portal to allow us to easily manage many devices.
- Support is responsive
- It would be nice for our skilled technicians skip tier1 support on some issues.
- Reporting, its getting better but would like to see more
- Relaying hardware issues from BDR as tickets to our PSA
February 28, 2023
Great Backup Software
We user Axcient X360Recover as our primary backup solution for all of our clients. We primarily use the BDR option, but in some cases do use the Direct to Cloud solution as well. We love the BDR solution because we can get a problem deivce back up and running as a VM within an hour, easily. To the client, they're working as they were before while we take the server or workstation that has gone down and we repair it.
- Virtualization
- Ease of Setup
- File Recovery from User Interface
- Storage Reports could be better
- Monitoring BDR Health
- Support can take a while to respond.
February 28, 2023
Happily using for a while
I used x360Recover since the replibit days. I live the scalability for all of our clients as well as the support. We
- The flexibility to build your own appliances or purchase turnkey ones for different client scopes.
- Easy to contact support and they are generally very helpful.
- Fast recovery for most situations
- In recent years the security measures have made some tasks more difficult or require a support ticket. Understandable but it does take some keys out of our hands
February 28, 2023
Bryant PC Review
We use it to deploy to our customers with servers and critical workstations. We back them up both locally and direct to cloud. We have used the restores for partial, full and virtualization recoveries.
- Support
- Ease of deployment
- Easy of use.
- Difficult to find back up jobs to do restores if you don't do it often
February 28, 2023
Axcient a great choice for a backup solution
We use the Hybrid local/cloud backup. We resell it and resell the email backup and server/workstation cloud only backup as well. So far, so good. No issues and Axcient is very partner friendly. We are very happy with them. We've switched from Datto who was very un-partner friendly and never looked back.
- Partner Friendly
- Backups
- Good support
- Better Tech Support
- MFA for each customer's portal login
- More up to date UI
February 28, 2023
Best backup solution on the market
We use Axcient x360 for most of our clients, either using an appliance onsite or direct-to-cloud.
We also use the solution internally to backup our own servers.
It provides us with peace of mind that all our clients critical servers and workstations are being backed up and can be restore within 15 minutes.
We also use the solution internally to backup our own servers.
It provides us with peace of mind that all our clients critical servers and workstations are being backed up and can be restore within 15 minutes.
- Easy setup
- Easy monitoring
- Great support
- Comprehensive backup solution
- Implementing MFA at the appliance level
January 25, 2023
Good, not perfect
Backup a few hundred Workstations and Servers to D2C. Also dozens of servers on Replibit Applicances. x360Sync to organize and share files for several clients. X360 Cloud to backup several clients Azure directories.
- Back up files
- Generate backup images for restoration
- Mount and Browse backup directories
- Better user management for Client access
- More reliable bare Metal Recovery process (rarely works)
- More reliable downloads for large files
January 02, 2023
Axcient x360Recover Review
Specially for operations task we use this for disaster recovery of these task on time. We can use own hardware. Services to operations team are rolled out faster with great backup plans and disaster recovery
- Chaos engineering
- Handles discrepancy
- Functionality is easily usable
- Integration & Deployment
- Improves Customer relations
- Purchase is expensive
- Less tutorials and knowledge
- Spoc and support needs to be available
- User community needs to be strong
- Performance should be more cloud based
December 18, 2022
The best freaking BCDR platform out there
Axcient x360Recoverr is the only BC/DR software that we use. Axcient x360Recover solves replication needs. With 4 Data Centers worldwide, Axcient x360Recover is able to provide the extra level of BC/DR that we need. Axcient x360Recover is also a great tool to migrate physical servers to the cloud. We simply back up the server that needs migrated and then export the vmdk or vhdx and off we go. We have moved over a hundred servers to our own data center using this method.
- Customer Support
- Product Updates
- Multi-Tenancy
- flexibility
- Getting the Axcient x360Recover terminology down
- Licensing Portal is clumsy
We are an MSP that services around 5K machines in the Austin, TX and surrounding area. We use Axcient internal and resell to our clients as a BDR service. It has saved several of our clients within the first year of service that got it by a Ransomware virus. It backs up hourly and being able to run virtualizations when a server down is fantastic.
- Backs up data onsite and offsite
- Virtualizes Backed up data
- Restores quickly to both VM and bare metal devices
- It would be nice to have less clicks to enter a clients device.
- Better reporting.
- Access to API to we can add it to our internal monitored Dashboard.
We use Axcient x360 Recover to backup our on-premises servers for ourselves and for all of our Managed IT clients. In addition to having the on-premises backup appliance for immediate business continuity and recovery, we also leverage the Direct to Cloud agents for all workstations and laptops both for ourselves and all of our clients as well. We have been extremely satisfied with Axcient as a company and their support team are true "Rockstars"!
- Setup and configuration is extremely easy.
- The business continuity component for spinning up the desired recovery point as a virtual machine on the appliance in order to keep the business operational is rock solid.
- Recovering the desired backup point back to the physical hardware or virtual environment and syncing the most recent changes to finalize the recovery is awesome.
- The system documentation is concise and easy to use.
- The support team is absolutely fantastic.
- It hasn't been a problem for us, but the web management interface might be a little tricky for new or inexperienced technicians that are not very familiar with backup and recovery platforms in general.
November 30, 2022
Tech-N-Go IT Backup solution
Sell it to my customers as their backup solution; both Appliance and Direct to Cloud
- Updates the software and backup solution to make it easier to use and configure
- Support is very good and responsive
- Have not needed to do a complete and total recovery but am confident it will work
- Direct to Cloud is getting better but not that responsive to changes to the Agent.
- Do not have a large client list using it but would like better discounts on hardware and monthly costs.
- Better hardware options or more customizable options at least to match my customers needs.
I have been using this since it was Replibit. Then eFolder bought it. Then eFolder became Axcient and rebranded Replibit to Axcient x360Recover. This is an excellent product that just works. Over the past 7 years I have only needed to contact support a handful of times, and they got issue resolved quickly. It has also saved my bacon more than once. From accidental deletions to full servers dying in the middle of the workday. Highly recommend.
- Image based backups.
- Direct to cloud.
- Fast virtual spin up and restore.
- Hypervisor backup.
November 30, 2022
Great Current Gen Backup
The product has all of the features that your going to need out of a latest and greatest backup service now adays, and they have been very committed to continuing to improve the product over the years, continuing to add features and make things easier and more streamlined.
- Restorations
- Easy backup Setup
- Spinning up backups locally or in the cloud in a DR Scenario
- Currently there are a few different products glued together in this solution, better continuity between the products would be nice
- Better assistance with sizing up local appliances would be nice (like a tool which walks you through sizing it)
- Alerting preferences/options for an MSP leave some needs to be desired
November 30, 2022
Axcient x360Recover - BDR for the Masses!
ACCi uses Axcient x360Recover in all the businesses we support with our managed IT services. Every client who signs up for our plan automatically obtains x360Recover for the protection of their servers, workstations and cloud applications. It's been a great fit and satisfies the technical requirements for compliance, cyber-liability insurance applications, and more.
- always on technology ensures the latest data is ready and available
- chain-free backups mean faster time to restore data when necessary
- unlimited storage & retention solves the "always add more to your plan at $X" problem
November 30, 2022
Excellent Direct2Cloud backup and great support!
We use Axcient x360Recover to actively backup our clients and restore files/folders when needed. We backup some servers nightly and some as often as every 4 hours. We also backup some workstations if requested by our clients. We have used the virtual office in a DR scenario and even spun up test servers to see if an upgrade would do more harm then good for some software packages for our clients.
- Backups
- Restores
- Support
- The ability to change the backup retention method across multiple systems
- The backup schedule is sometimes confusing to new users
November 30, 2022
Secure, reliable backups at an affordable price
I recently moved to Axcient as my previous provider did not meet the new Cyber Security Standards specified by the Department for Education. Axcient x360Recover exceeds these requirements. I use the software to back up school servers to their cloud and have been very happy with the service.
- Backup Testing
- Immutable Backups
- Great Value
- Excellent Support
November 30, 2022
Axcient x360Recover for the back up win
Axcient x360Recover has been great to use and our go to back up solution. Their support has been a lot of help when it comes to spinning up a machine from back up quickly and efficiently. They are always quick to respond to any support tickets or issues brought to their attention. I find that their knowledge base is filled with great resources to be able to deploy their product effortlessly.
- Off site back up
- Quick recovery
- Technical Support
- Slow loading times in Vault GUI
March 26, 2022
x360Recover - Sleep well knowing your data is 100% safe
Used to protect our clients and provide the ability to very quickly recover from a disaster or malware attack.
- Fast image based backup.
- Fast sign up of VM in under 10 minutes.
- Ability to access and recover backup data in multiple ways.
- Critical support when needed.
- Only critical support on weekends.
- Documentation needs to be more up to date with new releases.
May 01, 2019
Why Axcient
We use this as a primary backup appliance. Images and backups are stored local and then have the ability to send to Axcient's cloud for off site storage and safe keeping. Was very easy to install, deploy, and configure. Support and sales have ALWAYS been outstanding, never had a single issue with either of those two with this product.
Solves several issues:
- Quick access to backups kept locally
- Images kept on Axcient's cloud
- DR can be spun up from the Axcient cloud should a disaster occur
- Works with both Windows and Linux VMs (Last I checked it did require a second product to be purchased to support Linux side backups)
- Works with ISCSI attached storage as well as physical or virtual environments - Not all solutions will connect to and back up volumes/ drives attached to operating systems using ISCSI to connect volumes using MPIO for example within Windows.
Solves several issues:
- Quick access to backups kept locally
- Images kept on Axcient's cloud
- DR can be spun up from the Axcient cloud should a disaster occur
- Works with both Windows and Linux VMs (Last I checked it did require a second product to be purchased to support Linux side backups)
- Works with ISCSI attached storage as well as physical or virtual environments - Not all solutions will connect to and back up volumes/ drives attached to operating systems using ISCSI to connect volumes using MPIO for example within Windows.
- Support is amazing, fast, never had a single issue working with support when needed. (Doesn't happen very often either that I have to contact support)
- Sales has been amazing as well. Anything I've ever needed I fire off an email and have a response very quickly and am taken care.
- Deploying inside a VMware environment using Windows based serves was painless and quick
- Support for direct mapped ISCSI via MPIO within Windows is crucial when backing up performance dependent servers and this does it all
- Ability to send backups to their cloud is key for DR operations. Support teams will assist with configurations, testing, setup and should a DR occur will be on the phone with you from start to finish.
- It would be nice for the Windows and Linux options to be integrated into a single product vs having to have two separate purchases
- Price point is a little on the high side
February 15, 2019
Axcient -- a comprehensive disaster recovery solution
Our company is currently using Axcient as a disaster recovery solution. We have an onsite device that is mirrored to an offsite device that resides in the Axcient data centers. These devices contain full backups of our entire virtual (VMware) server environment. Both the onsite and offsite devices are able to act as a replacement for our live production VMware servers in the event of a disaster. I can spin up all of my virtual servers on either device (onsite for non-physical environment emergencies - like server failure / offsite in the "cloud" with remote desktop connectivity to those same servers - for physical environment failures). The offsite server can also be delivered to me overnight should that needs arise for longer-term recovery efforts.
- Support - their email support team is top notch. Let me put it this way. I receive an email that a backup failed. I forward to support. I receive the auto-reply in a second and a real response with the hour. They take it from there and fix the issue, run test backups, and confirm with me that the backups are now working properly. Can you ask for more from a support team?
- System upgrades are fully inclusive with your service contract, and they are handled directly by support.
- The device is very stable . It rarely if ever requires a reboot.
- Super easy to run spin-up tests on my virtual servers without affecting the backups - onsite and cloud.
- 24-hour overnight shipping of cloud device if needed/
- Price -- I guess they are in the ballpark of market, I just felt the price was a bit high on startup + ongoing...
- Auto-updates of the client that is deployed. I had to manually update after the system update.
November 11, 2015
Truth, lies and reverse incremental backups.
As a managed services provider, we've deployed Axcient units to dozens of our customers environments to handle backing up their entire server infrastructure.
- File-level restore speed. Because of the way backup data is stored (most recent backup is stored as a full image, with incrementals available for going back in time), restoring recently lost data is reasonably fast. This is, most often, what we find ourselves needing to do so it's a nice attribute. It's also the inverse of how several competing products store their data.
- Easy to deploy. Getting the units on-site and on-line is plenty easy enough that it can be delegated to the most Jr. Level field tech and they'd be hard pressed to do it wrong. Once the unit has an internet connection, all provisioning can be done remotely - and even then, there isn't much to it.
- We have a 100% failure rate for full-system restores. After our 3rd complete failure, Axcient flew an engineer to our location, they brought along their own BDR with a copy of our off-site data and spent two full days attempting to restore both from the BDR they brought and the BDR in the customer environment - they went home a complete failure.
- Axcient support is singularly focused on supporting their appliance, regardless of consequences to the rest of your environment. They have no problem recommending such things as deleting all shadow copies on a protected system when their software fails to clean up the one that it has created. When investigating issues I have reported to them they have repeatedly kicked off full backups of systems in the middle of the day and let them run until users complain about system performance. They continue to do this despite my increasingly bitter complaints.
- Linux "support" is a significant overstatement. Linux systems can only be backed up through Samba. You cannot do a "full system restore" of a Linux machine, nor can you run it as a virtual machine on the appliance. Being backed up through Samba means file attributes (ex: immutable, append-only, etc.) are lost and only "regular" files can be backed up (forget about device files, fifos, sockets,etc - all of those would need to be recreated manually in a disaster recovery situation). Axcient has no capacity to run pre/post backup commands on the target system, so you cannot directly trigger `flush` or mysqldump or anything else useful in making sure you're getting anything other than a crash-consistent backup of some selected files. Don't fail to realize that this backup method means you'll have to log into your Linux machine through Samba as a user with read permission on all files you intend to back up; Axcient recommends you use "root" (a cardinal sin).
- Backup times are mysterious and impossible to predict. Examples from a single customer environment: A server with 620GB of data (and a high change rate) takes ~6 hours to back up and a server with roughly 90GB of data (and a particularly LOW change rate) takes 9.5 hours. The times for these machines are consistent. These are both virtual machines running on top of ESXi 5.1 with with more than enough RAM,CPU and IOPS dedicated to them. Axcient support simply states that this is normal behavior and we are not to be concerned.
- Everything is slow. 9.5 hours to back up 90GB of data. Offsite transfers consume an inordinate amount of bandwidth compared to competing products we have deployed. My suspicion is that this is at least partially because entire files are being copied instead of changed blocks.
- "Image level" backups aren't actually image level at all. All backups are done at a file level, the "image" backup job type just means it will automatically select all volumes on the target system and get a system state backup as well.
- "Agentless" backup system... has an agent. Scripts and a delightful executable by the name of "axexesvc.exe"are pushed to and executed on each protected windows system for every backup. This "agentless agent" can have all of the same problems that any other agent can have (such as hanging, running forever, consuming all available system resources, etc.), but also brings with it a fairly unique added gaping security flaw. axexesvc.exe is effectively a trojan horse from Axcient, allowing Axcient's employees to remotely execute any arbitrary command or code on any system in your network using the privileges of whatever account you run your backups as (commonly and per Axcient recommendations: a domain admin level user). There are no restrictions on what they can do or when they can do it and there is no logging of their activity. We have had multiple occasions where Axcient's support staff have abused this "back door" to the detriment of our customers production servers.